Ally Bank Tests Out ChatGPT, Might Use It for Real by Yearend
Ally Bank is testing out a new technology, ChatGPT, which could be used for real by the end of the year. ChatGPT is an AI-driven chatbot platform that helps banks provide better customer service and automate mundane tasks. According to the article, Ally Bank is the first bank to test out the technology.
The article goes on to explain that ChatGPT is a natural language processing (NLP) platform that uses AI to understand customer queries and provide accurate responses. It can also be used to automate mundane tasks, such as account opening and customer support. The platform is designed to be easy to use and integrate with existing systems.
The article also explains that Ally Bank is using the platform to test out customer service scenarios. If the tests are successful, the bank could use the technology for real by the end of the year. The article also mentions that Ally Bank is looking into using the platform for other tasks, such as fraud detection and customer segmentation.
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Source: The Financial Brand