Invoca Unveils Next-Generation Conversation Intelligence Boosted by Generative AI
Invoca, a leading conversation intelligence platform, recently announced the launch of its next-generation conversation intelligence platform, which is powered by generative AI. According to the company, the new platform will enable businesses to better understand customer conversations and drive more meaningful engagement.
- The platform uses natural language processing (NLP) and machine learning (ML) to analyze customer conversations and extract insights.
- It can detect customer sentiment, identify topics of conversation, and provide insights on customer behavior.
- The platform also provides predictive analytics to help businesses anticipate customer needs and drive more meaningful engagement.
- The platform is powered by Generative AI, which enables businesses to generate personalized customer experiences.
The new platform is designed to help businesses better understand customer conversations and drive more meaningful engagement. According to Invoca, the platform will enable businesses to generate personalized customer experiences and anticipate customer needs.
Source: Invoca Unveils Next-Generation Conversation Intelligence Boosted … PR Newswire
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